Privacy Policy

Adelaide Roofers is a referral service. We connect Adelaide homeowners with independent, local roofing contractors. We do not carry out roofing work ourselves. To provide this service, we collect some personal information from you and pass relevant details to a roofing contractor so they can contact you.

When you make an enquiry — by phone or through a form on our website — we may collect:

• Your name;
• Your phone number and, if you provide it, your email address;
• Your suburb or location;
• Details about your roof and the work you're enquiring about.

When you visit our website, we may also automatically collect technical information such as your IP address, browser type, device information, the pages you view, and similar analytics data, including through cookies (see section 6).

We collect personal information directly from you when you contact us or submit an enquiry. We collect technical information automatically when you use our website. We do not knowingly collect personal information from children.

We use your personal information to:

• Connect you with a local roofing contractor who covers your area;
• Respond to your enquiry and communicate with you about it;
• Operate, maintain and improve our website and service;
• Comply with our legal obligations.

This is central to how our service works, so we want to be clear about it. To fulfil your enquiry, we share the relevant details you provide (such as your name, contact number, suburb and roof enquiry) with an independent roofing contractor so they can contact you and provide a quote. Once we do so, that contractor handles your information under their own privacy practices, and any agreement or work is between you and them.

We may also share information with:

• Service providers who help us operate our website and business (such as hosting, database and analytics providers), who are only permitted to use it to provide those services to us;
• Anyone else you have authorised, or where required or permitted by law.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Our website may use cookies and similar technologies, and analytics tools, to understand how visitors use the site so we can improve it. You can usually control or disable cookies through your browser settings, though some parts of the site may not function as intended if you do.

Some of the service providers we use (such as website hosting and database providers) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To do so, contact us using the details below. We may need to verify your identity before acting on your request.

If you have a concern about how we have handled your personal information, please contact us first using the details below and we will do our best to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.

For any privacy questions or requests, contact us at:

NETLOCAL CONSULTING PTY LTD (trading as Roofing Digital)
Email: denislobo23@gmail.com
1/20 Rosella St, Murrumbeena VIC 3163